Shipping Policy – Saiyara Mart

Last Updated: August 29, 2026

At Saiyara Mart, we are committed to delivering your orders safely, reliably, and on time. This Shipping Policy explains our order processing, delivery times, shipping charges, tracking, and other important delivery information.

1. Delivery Coverage

We currently deliver orders across Pakistan, including major cities, towns, and areas covered by our courier partners.

Delivery to remote or less accessible areas may take additional time depending on courier availability.

2. Order Processing

• Orders are normally processed within 1–2 working days after order confirmation.

• Orders placed on weekends or public holidays may be processed on the next working day.

• For Cash on Delivery (COD) orders, we may contact you by phone or WhatsApp to confirm your order before dispatch.

• Please make sure your name, phone number, city, and complete delivery address are correct when placing your order.

3. Delivery Time

After your order has been dispatched:

• Major Cities: 2–5 working days

• Other Cities & Towns: 3–5 working days

• Remote Areas: 3– 6working days

Please note that these are estimated delivery times and may vary due to courier delays, weather conditions, public holidays, seasonal sales, or other circumstances beyond our control.

4. Shipping Charges

Applicable shipping charges will be shown at checkout before you place your order.

Any free-shipping promotions or special delivery offers will be clearly mentioned on our website or product pages.

5. Cash on Delivery (COD)

We offer Cash on Delivery (COD) for eligible orders across Pakistan.

With COD, you can pay the complete order amount directly to the courier when your parcel is delivered.

For order security, Saiyara Mart may contact you to confirm your COD order before dispatch.

6. Order Tracking

Once your order has been dispatched, we will provide tracking information through the contact details provided with your order, where available.

You can use the tracking number to follow your parcel's delivery status through the relevant courier service.

7. Failed Delivery

If a delivery cannot be completed because of:

• Incorrect or incomplete address

• Incorrect phone number

• Customer being unavailable

• Refusal to receive the parcel

• Failure to respond to the courier

the courier may attempt delivery again. If the parcel is returned to Saiyara Mart, additional shipping charges may apply if you request re-delivery.

8. Delays

Although we always try to deliver orders within the estimated timeframe, delivery may occasionally be delayed due to:

• Weather conditions

• Public holidays

• High order volumes

• Courier delays

• Road closures or transportation issues

• Unforeseen circumstances

We appreciate your patience in such situations.

9. Damaged or Incorrect Items

If your parcel arrives damaged or you receive an incorrect item, please contact Saiyara Mart Customer Support as soon as possible after delivery.

For damaged packages, we recommend taking clear photographs of the parcel and product before contacting us. This will help us investigate the issue and provide an appropriate solution.